Privacy Policy

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Privacy Policy

Last Updated: 30 March 2026

Welcome to TechTLC ("we," "our," "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile applications, and any related services (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our website, apps, or contact us.

Personal Information

Information you voluntarily provide to us, including:

• Full name

• Email address

• Username or account details

• Contact information

• Messages, enquiries, or support requests

• Any other information you choose to provide

Account Information

If you create an account in one of our apps or services, we may collect:

• Login credentials

• Authentication details

• User preferences

• Profile information

• Account settings

Device and Usage Information

When you use our Services, we may automatically collect certain technical and usage information, such as:

• Device type

• Operating system

• Browser type

• IP address

• App version

• Crash logs

• Pages or screens visited

• Time spent using the Services

• General interaction and analytics data

User Content

Some of our apps may allow you to create, upload, save, or share content such as:

• Messages

• Notes

• Images

• Preferences

• Saved content or entries

• Other in-app content

We collect and store this information only as reasonably necessary to provide app functionality and improve the user experience.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyse website traffic

• Support performance and security

You can usually manage or disable cookies through your browser settings.

2. How We Use Your Information

We may use your information to:

• Provide, operate, and maintain our Services

• Create and manage user accounts

• Deliver app functionality and website features

• Personalise your experience

• Improve app and website performance

• Respond to enquiries, feedback, and support requests

• Send important service-related notices

• Monitor usage and diagnose technical issues

• Improve security and prevent misuse

• Comply with legal obligations

We do not sell your personal information.

3. How We Share Your Information

We only share your information where reasonably necessary and in the following circumstances:

Service Providers

We may share information with trusted third-party providers who help us operate our Services, such as providers for:

• Hosting and infrastructure

• Database and backend services

• User authentication

• Analytics and performance monitoring

• Email or communication services

• Payment processing (if applicable)

These providers only receive the information necessary to perform their services on our behalf.

Legal Requirements

We may disclose your information if required to do so by law or where reasonably necessary to:

• Comply with legal obligations

• Protect our rights or property

• Investigate fraud, abuse, or security issues

• Protect the safety of users or the public

Business Transfers

If TechTLC is involved in a merger, acquisition, sale, restructuring, or transfer of assets, your information may be transferred as part of that process.

4. Third-Party Services

Our Services may rely on third-party platforms and tools to function properly.

These may include services for:

• App hosting and backend infrastructure

• Authentication and account management

• Analytics and crash reporting

• Website hosting

• App distribution through the Apple App Store and Google Play Store

• Payment processing (if enabled)

For example, we may use services such as Supabase to provide backend infrastructure including database storage, authentication, and related application services.

These third-party providers may process your information in accordance with their own privacy policies.

5. Analytics and Performance Monitoring

We may use analytics or diagnostic tools to better understand how users interact with our Services and to improve reliability, usability, and performance.

This may include information such as:

• App usage patterns

• Feature engagement

• Crash and error reporting

• Performance diagnostics

Where required, we will provide appropriate notice or obtain consent.

6. Push Notifications and Permissions

Depending on the features of our mobile apps, we may request access to certain device permissions, such as:

• Notifications

• Camera

• Photos or media

• Storage

• Location (if relevant to a feature)

We only request permissions that are reasonably necessary for app functionality.

You can manage or disable permissions at any time through your device settings.

If enabled, we may send push notifications for things like reminders, activity updates, or important service information. You can disable notifications through your device settings at any time.

7. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our Services

• Maintain user accounts

• Deliver requested features or support

• Resolve disputes

• Enforce our agreements

• Comply with legal obligations

When personal information is no longer required, we will take reasonable steps to delete or de-identify it.

9. Your Rights and Choices

Depending on your location and applicable law, you may have rights to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Withdraw consent where applicable

• Request a copy of your information where required by law

If you would like to make a privacy-related request, please contact us using the details below.

10. Children’s Privacy

Our Services are not intended for children under 13 (or the minimum legal age in your jurisdiction), and we do not knowingly collect personal information from children without appropriate consent.

If we become aware that we have collected personal information from a child without the necessary consent, we will take reasonable steps to delete it.

11. International Data Transfers

Your information may be stored or processed in countries outside Australia, including by third-party service providers whose systems or infrastructure are located overseas.

By using our Services, you understand that your information may be transferred to and processed in countries with different data protection laws than those in your country of residence.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do, we will revise the "Last Updated" date at the top of this page.

Your continued use of the Services after any changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or privacy-related requests, you can contact us at:

TechTLC

Email: support@techtlc.com.au

Website: techtlc.com.au